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 Frequently Asked Questions Frequently Asked Questions 1) Do you move furniture? We will move most couches, chairs, and tables free of charge. Heavier items, and furniture with electronics or breakables will either need to be moved ahead of time by the home owner or we can clean around it. Each item that can't be moved will be identified beforehand during your free estimate or walk-through pre-inspection. 2) Will you be able to remove all stains on my carpet? No guarantee can be given for complete stain removal because some stains, such as but not limited to, food colourings, hot drinks, cosmetic preparations, plant foods etc. may cause permanent colour change to the fibres and may react adversely to stain removal products. 3) How long will my carpets take to dry? A lot depends on the type and thickness of your carpets and of course, the weather, but most carpets will be dry in two to three hours. Some may take a little longer. 4) How long before I can walk on the carpets? It is better if you can leave them to dry but we can provide shoe protectors if you cannot avoid walking on them. 5) What about my upholstery drying time? Drying times for upholstery can vary enormously, but will always be kept to a minimum. Modern upholstery can contain several different fibre types, each has to be identified in order to establish the best method of cleaning. You will agree that it is well worth the wait when you see the transformation. 6) How Often Should I Clean My Carpet? This is a commonly asked question. I have had people say that they have not had their carpets cleaned in 10 years or more because they have relied on myths and misconceptions. The fact is that cleaning extends the life of your carpet and saves you the tremendous amount of money required to replace prematurely worn carpet. Carpets cleaned on a regular basis provide a healthy, safe living environment for you and your family at the same time adding years of life to one of the larger investments in your home. So the question is, how often should they be cleaned? At least once a year.
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